Help & Contact

Contact us

Have a question, technical issue, or suggestion? Get in touch - we respond within 24 hours on business days.

• Email: [email protected]
• Response time: up to 24h on business days
• Languages: English, Polish

App issues

If the app isn't working correctly, try these steps:

1. Make sure you have the latest version of the app.
2. Force-close and reopen the app.
3. Check your internet connection.
4. If the issue is with photo or video generation - wait a few minutes and try again.
5. If the problem persists - contact us with a description and screenshot.

Account & subscription

Subscription management is handled through the App Store (iOS) or Google Play (Android). To cancel or change your plan:

• iOS: Settings → Apple ID → Subscriptions → RestoPhoto
• Android: Google Play → Subscriptions → RestoPhoto
• Web: Studio → Settings → Manage plan

If you have a payment issue or don't see an active subscription - contact us with your account email address.

Account deletion

To delete your account and all associated data, email [email protected] from the email address linked to your account. We process deletion requests within 7 business days.

Bug reports

When reporting a bug, please include:

• Device and OS (e.g. iPhone 15, iOS 18)
• App version (visible in Settings)
• Description of the issue and steps to reproduce
• Screenshot or screen recording (if possible)